Returns and Echanges

Return and Refund Policy
Thank you for shopping with E-Motion Motos. We strive to provide the best products and service. Please review our return and refund policy below:

1. Returns and Exchanges

• We accept returns or exchanges on most items within 30 days from the date of purchase. The item must be unused, in its original packaging, and in resalable condition.
• A 15% restocking fee will apply to all returned items, including exchanges.

2. Refunds

• Once your return is processed and approved, we will issue a refund to your original payment method minus the 15% restocking fee.
• Please allow up to 7-10 business days for the refund to be processed and reflected in your account.

3. Accidental Purchases

• We are unable to provide return shipping labels for accidental purchases. If you accidentally purchased an item, we encourage you to contact us as soon as possible, and we will assist you with the return process. However, return shipping costs will be your responsibility.

4. Our Mistakes

• If we made a mistake with your order (e.g., incorrect product, damaged item, etc.), we will take full responsibility. Please contact us immediately, and we will make it right by either providing a replacement or processing a full refund at no additional cost to you.

5. How to Return or Exchange an Item

• To initiate a return or exchange, please contact our customer service team at [your contact information] with your order details. Our team will provide you with instructions on how to proceed. Shipping costs are not refundable.

Thank you for choosing E-Motion Motos! We are committed to ensuring you have a positive shopping experience. If you have any questions or concerns, don’t hesitate to reach out to us.